New, more user-friendly service gives business travelers speedier resolution of travel disruptions
New York, NY (November 30, 2018) – Our TMC has rolled out its new CONNECT 2.0 mobile texting tool, available to all corporate clients in the U.S. and Canada. SMS-based CONNECT provides business travelers with 24/7 real-time booking information and alerts about disruptions to their flight arrangements. The tool allows travelers to easily connect with a live specialist via text for support in making or changing air, car and hotel reservations without standing in line or sitting on hold.
Convenient, Instant Communication for Travelers
CONNECT typically works like this in the event of a travel disruption: When an airline announces a flight cancellation or delay, or if there is a weather or other incident affecting travel, a business traveler receives an instantaneous alert and can chat with an agent via text to request information on alternate arrangements.
“Everyone with a smart phone today texts,” added Rizzi. “CONNECT is the smartest way for companies to give their travelers instant support from travel agents with the expertise to change or make new bookings in line with their corporate travel policy. Since it’s not an app, there aren’t any system requirements or any need to update. It is always available for business travelers whenever they need it.”
CONNECT sends a welcome message and invitation to chat after a traveler makes a booking, followed by an invitation to check in via a hyperlink 24 hours before a scheduled flight. CONNECT sends a text updating the traveler on flight delays or flight cancellations within the 24-hour window to departure and if the flight is on time, CONNECT sends a text four hours prior to the flight.
“CONNECT uses SMS, the most widely-adopted digital communication system. Users don’t need a WiFi connection or an app and corporations don’t need to worry about travelers installing software on their company owned device,” said Rizzi.
CONNECT works with all smart phone operating systems and tablets. The previous version of CONNECT routed the traveler through an online portal; the latest version is all-SMS and works on any device. Travel Leaders Corporate is offering the service to clients with no contract and for a flat usage fee.
“We are combining the latest mobile technology with a human touch,” Rizzi explained. “CONNECT gives users the expert travel support that they choose, whether that is a simple re-booking, via chat or a longer conversation with a travel professional who can handle a complex changing travel situation. CONNECT provides Travel Leaders Corporate clients with a travel agent at their fingertips 24/7.”
For more information or to take advantage of Sky Cap Corp’s personalized service and cutting-edge corporate business travel solutions that provide a complete travel enrichment experience, email firstname.lastname@example.org or call 561-463-8510.