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Customer Service

It is important to understand the tenets behind Sky Cap and Tzell’s philosophy of travel management. Because we do not subscribe to the traditional “call center” environment, your travel desk is equipped to handle any type of travel need required. Sky Cap Corp travel consultants cross the traditional boundaries that most TMCs maintain that clearly delineate the line between a call center-type reservation desk and an e-Fulfillment center.

When a traveler interacts with a member at Sky Cap Corp, whether it is by telephone, e-mail or online the same dedicated team of professionals will answer the call. These professionals will “live and breathe” your organization’s philosophy and within a short time understand the specific needs of the traveler, whether that traveler is following a repetitive, revolving schedule, or a complicated, multi-leg international itinerary. Service Levels are established with a common goal – to provide and deliver a superior travel product with speed, efficiency, accuracy and care.

To contact a customer service professional, please call 1.844.275.9227 or email us at info@skycapcorp.com.

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“Our professionals will ‘live and breathe’ your organization’s philosophy and within a short time understand the specific needs of the traveler.”